Terms of service

TERMS AND CONDITIONS

of the business entity Thi Tam Vu with registered office at Machkova 1643/4, 14900 Prague, Identification Number: 27850188

for the sale of goods through the online store located at the internet address anbeauty-lurcinn.cz

1. Introductory Provisions 1.1. These Terms and Conditions ("Terms") of the online store anbeauty-lurcinn.cz, operated by Thi Tam, regulate, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, the mutual rights and obligations of the parties arising from or based on the purchase agreement concluded between the Seller and a natural person ("Buyer") through the Seller’s online store.

1.2. The Terms do not apply when the Buyer is a legal person or acts within the scope of their business or profession.

1.3. Deviations from the Terms may be agreed upon in the Purchase Agreement and take precedence over these Terms.

1.4. The Terms are an integral part of the Purchase Agreement. The agreement is made in Czech unless agreed otherwise.

1.5. The Seller may amend the Terms. Such changes do not affect rights and obligations established under the previous version.

2. User Account 2.1. Buyers may register to access a user interface to place orders ("User Account"). Orders may also be placed without registration if the website allows it.

2.2. Buyers must provide accurate information when registering or placing an order. Any changes must be updated immediately. The Seller considers the entered data to be correct.

2.3. Access to the User Account is protected by a username and password, which must be kept confidential.

2.4. Buyers may not allow third parties to use their User Account.

2.5. The Seller may cancel a User Account, especially if it remains unused for a long time or if the Buyer violates the Terms.

2.6. The User Account may not be available continuously due to maintenance.

3. Purchase Agreement Conclusion 3.1. Product listings on the website are for information only and are not a binding offer. Section 1732(2) of the Civil Code does not apply.

3.2. The website provides information about products, including prices (VAT inclusive) and return costs if standard return methods are not possible.

3.3. The website also details packaging and delivery costs, applicable only for deliveries within the Czech Republic.

3.4. The Buyer completes an order form, specifying:

  • the product

  • payment method and delivery option

  • delivery-related costs

3.5. Before submitting the order, the Buyer can review and correct any input errors. By clicking "Complete Order," the order is sent. The Seller confirms receipt via email.

3.6. The Seller may request additional order confirmation (e.g., by phone or email), depending on the order specifics.

3.7. The Purchase Agreement is concluded upon the Seller’s acceptance email.

3.8. The Buyer agrees to remote communication. Buyer bears related costs (internet, calls), which are standard rates.

4. Price and Payment Terms 4.1. Prices and any applicable delivery charges can be paid:

  • in cash on delivery

  • by bank transfer to account no. 338229005/0300 at ČSOB

4.2. Prices include packaging and delivery costs unless stated otherwise.

4.3. No advance payment is required unless otherwise stated.

4.4. Cash on delivery is paid upon receipt. Bank transfers must be completed within 5 business days.

4.5. Bank payments must include a variable symbol. Payment is considered complete upon receipt by the Seller.

4.6. The Seller may require full prepayment before dispatching the goods.

4.7. Discounts cannot be combined.

4.8. If required, the Seller will issue an invoice to the Buyer upon payment.

4.9. Under the Sales Records Act, the Seller must issue a receipt and record the transaction with the tax authority online (or within 48 hours in case of technical failure).

4.10 

Available Payment Methods

  • Card Payments
    You can pay using Visa, Mastercard, or Maestro. After entering your card details, you will be redirected to your bank’s secure authentication page to complete the transaction.
    📄 More info: https://help.comgate.cz/v1/docs/cs/platby-kartou

  • Bank Buttons (Instant Transfers)
    You can choose your bank from a list and pay instantly via your internet banking using secure bank buttons. After confirming the payment, you will be redirected back to our website.
    📄 More info: https://help.comgate.cz/docs/bankovni-prevody

Contact Information – Comgate, a.s.

For any questions or issues related to payments, you can contact Comgate directly:

Comgate, a.s.
Gočárova třída 1754 / 48b,
500 02 Hradec Králové, Czech Republic
📧 Email: platby-podpora@comgate.cz
📞 Tel: +420 228 224 267

5. Withdrawal from the Purchase Agreement 5.1. The Buyer acknowledges that under Section 1837 of the Civil Code, it is not possible to withdraw from contracts involving customized goods, perishable goods, goods that cannot be returned for hygienic reasons once opened, or audio/video recordings or software if the original packaging has been damaged.

5.2. Unless otherwise stated in 5.1, the Buyer has the right to withdraw from the Purchase Agreement within fourteen (14) days of receiving the goods. If the order involves multiple items or deliveries, the period starts from the final delivery. The withdrawal must be sent within this period. A sample withdrawal form is provided in the appendix. Notices may be sent to the Seller’s registered address or email: lurcinn.cz@gmail.com.

5.3. Upon withdrawal, the contract is void. The Buyer must return the goods within 14 days. Return costs are borne by the Buyer.

5.4. Refunds will be processed within 14 days using the same payment method, unless agreed otherwise. The Seller may withhold the refund until the goods are returned or proof of shipment is provided.

5.5. The Seller may offset any damages to the goods against the refund amount.

5.6. The Seller may also withdraw from the contract at any time before the Buyer receives the goods, with a full refund.

5.7. If a gift is provided with the purchase, the gift agreement becomes void upon contract withdrawal, and the gift must be returned.

6. Delivery of Goods 6.1. If delivery is arranged based on the Buyer’s special request, they bear the risk and any extra costs.

6.2. The Buyer must accept the goods upon delivery.

6.3. If repeated or alternate delivery is required due to Buyer’s fault, they bear the costs.

6.4. Upon receipt, the Buyer must check the package and report any visible damage to the courier. If tampering is suspected, they may refuse the package.

6.5. Additional delivery terms may be set by the Seller.

7. Defective Performance Rights 7.1. The Buyer’s rights regarding defects are governed by applicable laws, especially Sections 1914–1925, 2099–2117, and 2161–2174 of the Civil Code, and the Consumer Protection Act No. 634/1992 Coll.

7.2. The Seller warrants that goods are defect-free upon receipt, particularly:

  • they conform to the agreed description or expectations,

  • are suitable for usual or stated purposes,

  • match the agreed sample or model,

  • are in the correct quantity, size, and weight,

  • and comply with legal requirements.

7.3. This does not apply to discounted goods with known defects, used goods with expected wear, or goods that are naturally perishable.

7.4. If a defect appears within six months, it is presumed to have existed at delivery. Buyer can claim defects within 24 months of delivery.

7.5. Complaints can be submitted at the Seller’s premises or place of business.

7.6. Additional warranty details may be specified in the Seller’s complaints policy.

8. Additional Rights and Obligations 8.1. Ownership transfers to the Buyer upon full payment.

8.2. The Seller is not bound by any codes of conduct.

8.3. Complaints can be submitted to: lurcinncosmetics@gmail.com. The Seller will respond via email.

8.4. Consumer disputes may be resolved via the Czech Trade Inspection (https://adr.coi.cz/cs) or the EU platform at https://ec.europa.eu/consumers/odr.

8.5. The European Consumer Centre Czech Republic (https://www.evropskyspotrebitel.cz) serves as a contact point under Regulation (EU) No. 524/2013.

8.6. The Seller is authorized to sell based on a trade license. Oversight is provided by local trade authorities, the Personal Data Protection Office, and the Czech Trade Inspection.

8.7. The Buyer assumes the risk of change in circumstances under Section 1765(2) of the Civil Code.

9. Personal Data Protection 9.1. The Seller fulfills its information obligations under Article 13 of GDPR regarding the processing of personal data for contract fulfillment, negotiation, and legal obligations through a separate document.

10. Commercial Communications and Cookies 10.1. The Buyer agrees to receive product, service, or company information and commercial messages via email. The Seller fulfills its GDPR obligations via a separate document.

10.2. The Buyer agrees to the use of cookies. This consent may be withdrawn at any time if cookies are not required for website functionality.

11. Communication 11.1. Communication with the Buyer will be conducted via their email address.

12. Final Provisions 12.1. If the contract contains an international element, it is governed by Czech law.

12.2. This choice of law does not deprive the consumer of rights granted by mandatory legal provisions.

12.3. If any provision of the Terms is invalid, the remaining provisions remain unaffected.

12.4. The Purchase Agreement and Terms are archived electronically and are not accessible.

12.5. A sample withdrawal form is attached to these Terms.

12.6. Seller's contact address: Machkova 1643/4, 14900 Prague